Refund Policy – SMMUs.shop

At SMMUs.shop we aim to provide a transparent and predictable experience for all clients. This Refund Policy explains in which cases refunds are issued and how they are processed on our platform.

1. Automatic Refunds

If we are unable to complete your order due to service limitations or technical issues on our side, the system will automatically refund the full amount of the affected order back to your SMMUs.shop account balance.

2. No External Withdrawals

All refunds are credited only to your internal balance on SMMUs.shop.

Refunded funds cannot be withdrawn to:

• Bank cards or bank accounts
• Cryptocurrencies or external wallets
• Third-party payment processors or services

The refunded amount may be used exclusively for future purchases on SMMUs.shop.

3. Refund Eligibility

A refund is issued only in the following situations:

• The order cannot be completed because of technical or system limitations.
• A failure on our side prevents successful delivery of the service.

Refunds are not provided for:

• Orders that were successfully completed and delivered as described.
• User errors, such as an incorrect link, wrong quantity, or wrong service selected.
• Change of mind after the order has been placed.
• Orders affected by delays or restrictions on the side of social networks (updates, blocks, filters).
• Services from the “Cheap / Low-Cost” categories or any services explicitly marked as “No Guarantee”.

4. Processing Time

When an order qualifies for a refund under this policy, the refund is processed automatically and instantly and appears on your SMMUs.shop balance.

If you do not see your refund on the balance, please contact our support team with your Order ID.

5. Dispute Resolution

If you believe that your refund has not been processed correctly, you can open a request with our support. Please include:

• Your Order ID
• The name of the service used
• A short description of the issue
• Screenshots or additional evidence (if available)

Our team will review your case and provide a resolution in accordance with this Refund Policy and the general Terms of Service of SMMUs.shop.

6. Acceptance of this Policy

By creating an account and placing orders on SMMUs.shop, you confirm that you have read and agree with this Refund Policy. We strongly recommend reviewing it before making any transactions.

7. Contact Information

If you have any questions regarding refunds or payments, please contact us:

• Telegram Support: @SMMusSupport