Customer Support — SMMus.shop

Need help with your order? Our support team is ready to assist you with any questions related to orders, payments, or technical issues. We value your time and aim to provide fast, professional service.

📞 How to Contact Us

Telegram: @SMMusSupport — the official support channel.
Ticket Chat: Available directly from your dashboard (for existing orders).

🕒 Working Hours & Response Time

Daily: 10:00–00:00 (UTC+3)
Average response time: 5–20 minutes during working hours
Complex cases / API issues: up to 24 hours

💡 What We Can Help With

Order status and delivery time
Payment and deposit issues
Service configuration and speed settings
Refill or replacement (if applicable to your service)
Reseller access, partnership, and API setup

🧾 To Help Us Assist You Faster

Provide your Order ID or URL (exact link from your order)
Include the Service name or ID
Briefly describe your issue (with screenshots if possible)

⚠️ Important Notes

Do not create duplicate orders for the same link until the previous one is complete.
Refills and replacements are processed according to each service’s terms.
Security: SMMus will never ask for your passwords or 2FA codes. Always verify you are contacting @SMMusSupport.